Terms of use

Terms of use

Welcome to the DUST+CREAM website! Please read the following terms and conditions carefully before using this website.

I. What is dustandcream.gr  - our information

The dustandcream.gr is the website, where our official online retailer sells our products online and distantly (hereinafter referred to as the "e-shop"). The owner and operator of the present e-shop is a limited company under the commercial name "CREAMTEAM INDUSTRIAL & COMMERCIAL S.A. " and the distinctive title "CREAMTEAM S.A.", with headquarters in 4th Aigaiou str., Efkarpia, Thessaloniki Greece, with VAT Registration Number 099376551, Tax Office for S.A. of Thessaloniki, with the registration number (General Commercial Registry) 058341704000 e-mail: info@dusstandcream.gr, Hotline service: 2311815800, from mobile and landline telephone with local charge (hereinafter referred to as the "COMPANY"). The COMPANY is as well the official franchisor of the Dust+Cream chain stores in Greece and abroad.

Our e-shop enables both our customers and the internet users to be informed immediately about the products offered by our COMPANY and to purchase products online as well!

The use of our e-shop under the trademark DUST+CREAM which is found on the website www.dustandcream.gr (hereinafter referred to as the "Website") and the rights and obligations related thereto are subject to the terms and conditions set forth in the present Policy and its integral parts. The following terms and conditions exclusively cover any sale of products and / or services through the COMPANY's e-shop at www.dustandcream.gr. Any other Terms and Conditions are explicitly excluded.

II Terms of use

The e-shop is addressed to any legal or natural person who has full legal capacity and who can enter into legally binding agreements in the context of the applicable law. The use of the website, its contents and its applications is prohibited by persons under the age of 15 years, unless they have the consent of the persons conducting their legal custody. The e-shop bears no responsibility whatsoever for any visit to this site and its use by minors, as it cannot control the identity of incoming Users / Visitors. Any User who enters and transacts or makes use of the Services of the e-shop (hereinafter referred to as the "Customer" or "User" respectively) is hereby considered as expressly consenting to and without demur accepting the terms set forth herein without any exception. If a User does not agree to these terms, he must refrain from using the e-shop and from conducting any transaction with it.

III. Provided information and Products

The COMPANY is committed to the truthfulness, accuracy, completeness and validity of the information provided on its website, related to the identity and particulars of the COMPANY on the one hand, and on the other hand related to the existence of the main and essential characteristics described on a case-by-case basis for every product available, without prejudice to technical or typographical errors made by mistake, omission or due to force majeure reasons and which the COMPANY engages to correct if it becomes aware of them. Consequently, the Company, in the context of the good faith principle, does not bear any liability - responsibility and is not bound by errors attributed to mistakes during the registration of the electronic data on the website of its e-shop.

IV. Liability limits

By using the present Website, you explicitly agree that the use is at your own risk. The COMPANY makes every effort to provide high quality services. However, the Website may contain inaccuracies or typographical errors, which will be corrected by the COMPANY at its discretion, if identified. The COMPANY may not, however, guarantee the accuracy, completeness, correctness, timeliness or non-infringement of the content of the Website for any use, application or purpose. Nor does it guarantee that probable errors will be corrected necessarily or completely or that all the questions submitted will be answered. The COMPANY cannot provide any guarantee on the availability of the products, but it guarantees timely information to end-consumers over the probability of the products unavailability.

Despite the fact that the COMPANY makes every effort to prevent the infection of its website by any virus, it cannot guarantee that the functions of the website will be uninterrupted or free of any kind of errors and viruses and (the COMPANY) shall not bear any liability - responsibility for any loss of data or other damage to the User or to a third party, attributed either to use / copy / download or to alteration or infection by viruses or other unauthorized third party interventions in files and information available through this Website. Every User must take all the appropriate security measures (e.g. antivirus programs) prior to any "loading" from this site. The cost of any corrections or repairs shall be borne by the User and under no circumstances shall be covered by the COMPANY.

The COMPANY is not responsible for the temporary unavailability of the Website, for the interruption of any or all of its features or applications, or for any malfunction or technical issue that may arise.

THE COMPANY under any circumstances, including the event of negligence, is not liable to the User or any third party for any form of damage - loss, direct or indirect, actual or consequential (which indicatively and not restrictively, alternatively or cumulatively can lie on the loss of profits, financial compensation for non-material / moral damage, etc.), which is in any way related to the use of the Website, to the Website's navigation and use of the services or information contained therein or / and to the inability to provide services or / and products or / and to any unauthorized third party intervention in products or services or / and information available.

The personnel of the COMPANY make every effort to facilitate the undertaking of the order, the orderly process of the promotion of each order, and the final delivery of the order at your place. However, it bears no responsibility for not delivering your order on the date desired by you in any event, and particularly in the event of extreme weather conditions, of the loss of the relevant documents by the courier, in the event of planned or / and unplanned strikes. In those cases the COMPANY, as long as it will be informed in time, will contact you in order to provide you with any relevant information.

V. User Responsibility

Users are required to use the Website in accordance with law, manners and customs. The User is solely responsible for the contents of the transactions, while the COMPANY does not exert any form of correction or interference in the data transmitted by the User. The User must correctly and accurately fill in the following fields: name, address, message, etc. in the online contact forms. The use of the Website is subject to Greek, European and International laws and the User agrees not to use our site in order to violate these laws. Users accept and undertake the obligation not to use the e-shop in order to send, post, e-mail or otherwise transmit:

1. any content that is for any reason unlawful, causes unlawful harm and damage to the COMPANY or to any third party, or infringes the privacy or confidentiality of any person's information,

2. any content that constitutes a violation of the social morals, manners and customs, social values, infancy, etc.

3. any content that Users are not permitted to transmit in accordance with applicable law or conventions (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),

4. any content that infringes any patent, trademark, trade secret, copyright or other rights of third parties,

5. any content containing software viruses or any other codes, files or programs designed to interrupt, damage, destroy, or equip any computer’s software or hardware,

6. not to use the e-shop for intended or unintentional breach of the applicable laws or provisions,

7. not to use the e-shop to harass others in any way,

8. not to use the e-shop to collect or store personal data about other Users.

The users agree that all members, affiliates, employees, administration and shareholders of the COMPANY are not liable for any issue that may arise by third parties using the Website. Any use contrary to the above mentioned, apart from civil or criminal penalties, shall result into the termination of the provided services without any notice.

VI. Copyright - Trademarks

The present website under the trademark DUST+CREAM is the official website of the COMPANY and all of the content published in it (indicatively: programs, any form of information, data, software, graphics), including features and characteristics, trademarks, trade names, logos, images, photographs, designs, texts, provided services, products etc. constitutes the intellectual property of the COMPANY and is protected under the applicable provisions of Greek law, European law and international conventions on trademarks, industrial and intellectual property and unfair competition. In any case, their being published and exposed in the present Website shall not by any means be considered as a transfer or assignment of their license or the right of use. It is therefore prohibited in any way to copy, analog / digital record and reproduce, distribute, transfer, process, resell, create derivative work or mislead the public about the actual provider of the content of the present Website, publish, transmit, transfer, present, link, download or by any other means exploit, in whole or in part, the content of this Website in any way or medium, without the explicit and written permission of COMPANY, which reserves any right of legal action.

The content of this Website is made available to Users solely for personal and informational purposes and it is prohibited to be available for trade and commercial purposes. Any other use is strictly forbidden by the law and may result into severe civil and criminal penalties.

Trade names, images, logos and trademarks that represent the COMPANY are the exclusive trademarks and features of the COMPANY and are protected by Greek, European and International laws on trademark, industrial and intellectual property and unfair competition. Any third party’s product or service listed on this Website, bearing the trademarks of their respective organizations, companies, affiliates, associations or publications constitutes on its own intellectual and industrial property of those parties.

VII. Security - Personal Data Protection – Transactions’ Confidentiality

The protection of the User - Customer's personal data is governed by Law No. 4624/2019, the General Regulation on the Protection of Personal Data (EU) 2016/679 and the generally applicable national and European legal and regulatory framework for the protection of personal data. The COMPANY is responsible for processing the personal data of the Users and Customers and processes the Personal Data of Users - Customers in a fair and legal manner, for clearly defined purposes. All information related to your personal data is kept as confidential. Downloading, editing and retaining the Users' data relates to the Users' contact information in order to enable the Users - Customers to complete their orders through this website, to sign up and register their orders, to record their transactions with the COMPANY, to communicate and update the orders through the delivery of informational messages or any other appropriate means regarding the stages of processing their order, to provide clarification regarding their order, to deliver their order at the chosen place of delivery and to facilitate their being verified and identified in each case that it is necessary for the realization of the above mentioned acts. The COMPANY also reserves the right to regularly inform the Users by telephone, mail, e-mail, mobile phone (SMS) or any other appropriate means of communication through their contact information that has been lawfully obtained as a result of subscribing to the Website as for its products and services and if the member does not object to such a communication. Such a provision of information may include information about its products or/and the offers or / and competitions, communication to conduct research to improve its products and services to its members, and other promotional activities and other actions to serve similar purposes. Moreover, further processing of the personal data of the Users may be conducted for the purpose of necessary improvement of the Company's services (processing of statistical and non-identifiable data), for the detection of fraud or misuse by the Member as well as for safeguarding its legitimate interests. Any registered User - Customer is required to give his / her specific, clear and free consent to a personalized analysis of his / her consumer behavior with the aim of conducting with him / her commercial communication with personalized offers related to the COMPANY's products or services, according to the his / her preferences, with or without human intervention so that the registered User - Customer can receive personalized updates and offers from the COMPANY that will best fit his / her profile and preferences.

All data is kept solely for the above mentioned purposes and is processed only by our COMPANY's Sales Department and Marketing Department. The personal data processed by the Company is limited to what is strictly necessary to achieve those purposes, is accurate and updated, kept for a period of time specified by the processing purposes, is protected by adequate security measures and is not transmitted to countries that do not ensure a satisfactory level of protection. All the necessary technical and technological measures and all the appropriate methods shall be taken to ensure the safety of Users - Customers and their personal data. All information related to personal data and transactions of users - customers is secure and confidential. Nevertheless, Users - Customers should be aware that sending confidential information by email does not constitute the safest way to communicate, as it always entails the risk of third parties reading this information. This information is only used by authorized personnel of the COMPANY and only when this is necessary in order to process the orders. Personal data may be transmitted to affiliates, or to third parties, for further processing for the purpose of providing services, evaluating and improving the functionality of the website, for marketing purposes, purposes of data management and technical support, or for the completion of the orders. The afore mentioned third parties have contractually undertaken towards the COMPANY the obligation to use the personal data solely for the above mentioned reasons and to not pass on personal information to third parties and to not disclose it to third parties unless it is required by law.

The COMPANY undertakes the obligation to not market the Personal Data of Users / Customers of the e-shop, by selling / renting / transferring / publishing or disclosing it to third parties or otherwise by using them for other purposes that may endanger their privacy. Any disclosure of customers' personal information and their transactions may take place only upon the written authorization of the customers themselves or while executing a court order or decision of another Public Authority.

The COMPANY processes the Personal Data of the User - Customer, as stated by him / her at the time of the creation of his / her account and in his / her order in the registration form, in order to complete his / her specific order through our e-shop. More specifically, the personal data that each Customer must provide in order to make any transaction through the COMPANY's e-shop and place orders for the Company's products is the following: full name, shipping address, billing address of the order (if different from shipping address), invoicing information (if invoice payment is selected), contact number, e-mail address of the customer. The User is informed that the provision of the above mandatory personal data as well as the details of his/her transactions are necessary and constitute a prerequisite for the proper execution of the indent and for the delivery of the products and services. Therefore, no User-Customer's consent is required for this particular process. In case a product is requested to be delivered to a third party other than the User, the latter acknowledges that he / she shall bear full responsibility for briefing and full consent of the person designated as the recipient, for the disclosure of his / her personal data to the COMPANY for the sole purpose of delivering to him / her the relevant products and assumes full responsibility for any claims made by that person against the COMPANY.

In case the User has created a user's account in our e-shop, his / her personal data will be kept in the company’s records until he / she requests their deletion. At regular and reasonable intervals, the COMPANY will ask the User to confirm the accuracy of the data it retains and to update them if there are any changes. The User may at any time modify or correct his / her data by logging in to his/her account in our Website with his/her username and password. Credit card details are not saved in the company's storage media during the transaction however are registered directly in the secure environment of Piraeus Bank that has undertaken the responsibility of routing the cards.

Any User, as a data subject, may at any time exercise his / her rights as provided in the General Data Protection Regulation (EU) 679/2016 and in particular Articles 12 to 23 thereof, in Law No. 4624/2019 and in the legislation in general, and in particular: i) the right to information and access to the data processed by the COMPANY, ii) the right to restriction of processing of the data, iii) the right to correct, update (right of rectification) or delete part of or all (right to be forgotten) of his personal data, iv) the right to object, that is, to express an objection to the processing of his/her personal data, and v) the right to data portability. Moreover, the User reserves the right, at any time to ask the COMPANY over the purposes for which we process his/her personal data, whether we disclose it to third parties and to whom, and other relevant information. The User also has the right to receive a free copy of his personal data upon request, provided there is no other statutory obligation to retain it.

In case a Member exercises any of the aforementioned rights, the COMPANY will take all possible measures to satisfy the request within one (1) month of its submission. In that case, the member shall be informed that the minimum necessary personal data of his/her will be retained in order to safeguard the Company’s legitimate interests.

The member can exercise all his/her above mentioned rights by submitting a written application to the address 4 Aigaiou Str., Nikopolis, P.C. 56437 Thessaloniki. For any matter regarding his/her personal data or for further clarification, he/she may contact the Company's Management, either by telephone at 2311815800, or by sending an e-mail to info@dustandcream.gr. Each request submitted shall be accompanied by appropriate identification evidence and the required information shall be provided (e.g. data that needs correction) as described in the terms of use of each service.

VIII. TERMS AND CONDITIONS OF ORDERS

In order to place an order in the e-shop the following actions are required: a) Filling in the special form with the necessary data for the conclusion of the contract of sale and b) the unconditional acceptance of the terms of the contract of sale and the terms of use, especially in what concerns the collection and when required the use of personal data.

On all pages of our e-shop and next to every product available for purchase, there is the "Buy" button, the selection of which results into adding the product, in which you are interested, in your cart. Navigate to our e-shop and add to your cart the products you wish to buy.

1. Orders

Orders must be received in writing via the Internet by filling in and sending the special Order Form available on the Website and are binding only if accepted by the COMPANY with the relevant order status you receive with the Registration Confirmation, which is recorded on the COMPANY's systems, appears on the user's screen and is sent by e-mail upon submission of the order. Users are required to check the above Registration Confirmation and to immediately notify the COMPANY (within 4 hours of receiving the Online Registration Confirmation Notice) in writing of any error, otherwise the details listed in the Registration Confirmation will be incorporated in the contract of sale that will be executed. Prior to sending the Order Form you should be aware of the following:

  • The prices of the various products listed on the e-shop pages always include the applicable to them Value Added Tax (VAT).
  • The various product offers are valid for a specific period of time, as this period is stated on the website and until stocks are exhausted.

The COMPANY strives to provide high quality services; however, for any errors made related to the prices, the secondary product features, the photos, the website downtime or "human" errors during updating and listing a price and description of a product, τhe COMPANY, in the context of the principle of good faith, is not liable nor bound. For these reasons and for the protection of the users, please, if it is noticed that a product is being offered at an unusual price compared to its market value, before placing an order, contact us through the contact form available on the website, in order to fix any error.

2. Methods of payment

The COMPANY allows payment in the following ways:

i. By paying the price of the order when delivering the product to the place chosen by the User, to our partner, who makes the delivery. For the cash on Delivery method of payment there is an extra charge of three (3) Euros.

ii. With Credit Card. Our e-shop accepts payment by credit card Visa and MasterCard. After adding the products to your cart and requesting a credit card payment, you complete the order and you are immediately redirected to the secure environment of Piraeus Bank, where you will fill in your personal data and card details, as required.

iii. With PayPal: Fast and secure through the PayPal online payment system. After adding the products to your cart and requesting payment through PayPal system, you complete the order and are redirected to the secure PayPal environment where you complete your information.

iv. Moreover, as far as the tax documentation is concerned, there is the possibility to choose between either a retail receipt or a sales invoice. An invoice is issued to companies and freelance workers upon filling, during their order, the following: Company's name, VAT registration number, Tax Office, Headquarters address and profession for freelance workers.

vi. Under current tax provisions, documents worth more than € 500.00 (with VAT) to individuals (Retail Voucher) and to professionals / businesses (Sales Invoice) should be paid only in the following ways:

a) Deposit / Remittance to one of our bank accounts: 

  1. PIRAEUS BANK :  GR4301722370005237047329033

  2. NATIONAL BANK OF GREECE   :  GR1701102100000021020678112

  3. PROCREDIT BANK:  GR6911600000000001400027901

  4. EUROBANK:  GR2402602570000220200535766

After your payment it is necessary to send us your proof of payment by email at info@dustandcream.gr or via fax 2311815800 or call us and let us know at 2311815800.

b) Credit or debit card.

3. Shipment of products

The products of the order are shipped via courier to the place indicated by the User in the Order Form. Product deliveries take place anywhere within the Greek territory during business days (Monday to Friday) and hours (9:00 am to 5:00 pm). Orders received by 13:00 including available products are executed within two to three business days, in case of delivery in Athens, capital cities and towns  and within three to four business days, in case of delivery anywhere else within the Greek territory, meaning islands and remote areas.

The COMPANY does not guarantee the time of order fulfillment, as there are many factors that determine it (e.g. technical issues, difficulty of the order itself, order errors, courier delays, strikes and force majeure events). However, the COMPANY guarantees doing its best in order to handle any order in the shortest possible amount of time. The COMPANY is not liable in case of delay in the delivery of the ordered products, unless intent is observed.

The COMPANY is not responsible for the delay in sending orders to countries outside the EU, due to customs operations, such as customs clearances and customs controls, which may not be known in advance. All the orders are shipped from Greece to the destination country of your choice. Orders shipped to non-EU countries may be subject to additional charges when imported into the third country. The COMPANY bears no responsibility for the above mentioned and you are advised to contact the customhouse before proceeding with your order, if you are not aware of the possible additional charges and customs regime applicable in your country.

In case of overseas shipments if it is impossible for us to deliver your order, your order will be kept in the shipping store for ten days. You will receive a note explaining where your order is located and what you need to do in order to receive it. If you do not search for your order in the above mentioned storage within this 10 day period for reasons not attributed to our fault, the contract between us is deemed to expire and the order will be returned to us. We will refund any payment we received from you after deducting the cost of the return of the order. Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, with which we are entitled to charge you.

4. Shipping Costs / Free Delivery

For orders over 20 € shipping costs are free, as applicable in the whole Greek territory. For orders under 20 € shipping cost is set at 2.0 € per order regardless of the area in which the products are to be delivered (within the Greek territory).

For orders shipped abroad the shipping cost is 12.90 € and 12.50 for orders shipped to Cyprus.

The place of delivery is indicated in the Confirmation of Registration. Ownership of the Product is transferred after full payment, and the risk is transferred at the time of delivery.

In case you prefer a shipping company of your own choice, with which the COMPANY does not collaborate, you will be charged the shipping costs, regardless of the amount of the order.

For orders shipped to non-EU countries, on delivery you may be required by the carrier (e.g. courier) to pay additional tax, customs duties, state VAT, product import charges and any other charges imposed by local authorities on the shipment that was carried out through our e-shop, which vary from country to country. The COMPANY bears no responsibility for the above mentioned charges, you are kindly asked to contact customhouse before proceeding with your order if you are not aware of the possible additional charges and customs regime applicable in your country. The User agrees to comply with the procedures and laws of each country, including customs clearance and customhouse regulations, duties and charges. The User accepts that the COMPANY bears no responsibility and undertakes the obligation to keep himself / herself informed and up to date related to the procedures applicable in the third country before placing an order.

5. Force Majeure: The COMPANY is not responsible for delays in orders' execution (including delivery) due to cases that cannot be attributed to it or are attributed to force majeure. Examples of force majeure may be strikes, customs control, terrorist acts, war, supplier / transport / production problems, exchange rate fluctuations, governmental or legislative acts, and natural disasters. If such incidents last for more than 2 months, this contract of sale may be terminated by any party without compensation.

6. Difference between shop and e-shop prices: The policy of product pricing is the same in all the distribution channels used by our COMPANY: physical stores and e-shop. However, there are cases in which "Web-offers" may be made on selected products, the price of which in the e-shop may differ from their price in the rest of the distribution channels and those offers may apply only on purchases of those products through the e-shop and shipment to your place. And in those cases, the possibility of typographical or technical errors in price and features of the products is not excluded.

IX. Right of Return - Withdrawal

1. In case you change your mind over the purchase of a specific product, you reserve the right to withdraw from the contract of sale and you may request the return of the product, with a corresponding refund of the amount you have paid, if you have stated this in writing through the  contact form, by filling in the relevant withdrawal template available on the above contact form which is in accordance with Article 102 of the Law No. 4512/2018, within 14 days of receipt of the product. In case your order concerns a batch of products, the deadline starts from the moment you received the last product or when the product is delivered, in the case of periodic deliveries.

2. The return of the product should be done in the same way as it was delivered - received at our company's headquarters, as it is stated in the introductory section of the present Terms of Use, within 30 days of the notification of withdrawal.

3. If the item was received from a physical store, it may be returned to the same store.

4. The product should be in excellent condition and in its original packaging. It must also be returned with all the necessary legal documents and proof of receipt. The consumer is liable for any decrease in the value of the goods only as a result of the management of the goods other than that necessary to ascertain the nature, characteristics and function of the goods. We shall not be liable and will not indemnify the consumer, nor shall his/her withdrawal be effective in case damage has been caused to the goods attributed to the consumer's fault or in case of their use, which goes beyond what is necessary to ascertain the nature, characteristics and function of the goods.

5. Return shipping costs are not covered by the COMPANY and are borne by the Customer. Please note, however, that shipping costs resulting from the termination of the contract of sale may be higher, especially when shipment to non-EU countries has been made, with which we are entitled to charge you.

6. The COMPANY returns within 30 days from the day it received the withdrawal statement, any amount paid by the withdrawing consumer. The initial shipping costs of the products ordered will not be included in the refund.

7. You are not entitled to withdrawal in the cases referred to in Article 102 of the Law No. 4512/2018 and in any other case provided by the applicable legal regime. Indicatively, you may not exercise the right to withdrawal in case of products that are not eligible for a return, for health reasons (e.g. earrings) or for hygiene reasons, which have been unsealed after delivery, such as personal care products (e.g. face cleaner device).

8. If your order is shipped to a destination within the European Union, all taxes (VAT) will be refunded. If your order is shipped to a destination outside the European Union, duties and taxes cannot be refunded. In any case, you can recover these costs by contacting your local customhouse directly. As this option may not be available in all countries, we recommend that you use a customs broker if you would like to have the customs duties over the Returned Products refunded.

IX. Order Cancellation

Notwithstanding all the above mentioned related to the right of withdrawal, you reserve the right to cancel your order before its completion and during the online processing of the order, by clicking on the relevant cancel choice and following the procedure provided, in order to be informed and explain the reasons for which you desire to cancel the order, you can call our Customer Service at 2311815800 and our partners will inform you as for all your options and the procedure to be followed.

X. Liability and legal guarantee as for defects

In every sale, the COMPANY is obliged to deliver to the consumer the goods with the agreed properties and without any real defects, in accordance with Articles 534 et seq. οf the Civil Code. The consumer's relinquishment of his protection prior to the appearance of a defect or of the lack of an agreed property of the good is void. The COMPANY may be considered as failing to fulfill its above obligation if the product it delivers to the buyer does not correspond to the contract terms, and in particular: 1. does not meet the description made, 2. is not appropriate for the purpose of this particular contract and more specifically is not in accordance with the special use for this purpose, 3. is not suitable for the use for which things of the same category are usually intended; 4. does not have the quality or performance that the buyer reasonably expects from things in the same category.

The COMPANY is responsible irrespective of its liability if the thing, at the time the risk goes to the buyer, has actual defects or lacks the agreed properties, unless the buyer knew at the time of the conclusion of the contract that the thing was not in compliance with the contract or that lack of responsiveness is due to materials provided by the buyer.

In the event of the COMPANY being held liable for an actual defect or lack of an agreed property, the Buyer shall, at its discretion: 1. require, without charge, the replacement of the thing by another, unless such an action is impossible or requires disproportionate costs; 2. reduce the price, 3. withdraw from the contract, unless it is an insignificant actual defect. The COMPANY is obliged to proceed with the replacement within a reasonable time and without causing significant inconvenience to the buyer. The above rights do not apply if the defect is caused by its use or due to force majeure.

Consumer's/ buyer's claims due to actual defects or due to the lack of agreed properties are time-barred after the expiration of the time-limit of two years.

In case you have received a defective product, you have to notify us in writing in the contact form, by stating which one of the above rights you exercise. In order to avoid any hassle, it

is advisable to carefully check at the time of the delivery of the order the condition of the products sold and if their packaging is intact, in order to identify any obvious defects (eg broken merchandise, etc.). Should a defect be detected, you should contact immediately after the delivery our e-shop, on the same day through the contact form available on our website. Within 14 days of your above written statement you must dispatch the product in the same way you received it to the headquarters of our COMPANY. The product must be returned with all the necessary legal documents and proof of receipt.

If it is found that the defect was caused by your fault or misuse or for reasons other than its manufacturing, then you are informed by our company, and the product is returned to you by charging the corresponding return cost.

XI. Defective performance of an order

1. If you receive a product other than the one you have ordered, you shall inform our COMPANY in writing through the Contact Form.

2. You shall return the product in the same way you received it at our COMPANY's headquarters without any charge.

3. Our company will ship within 3 days of receipt of the returned product what you have really ordered at the same address, without any charge for you.

4. If you notice that you have been charged for the purchase of this specific product a different amount than the one mentioned in your order form and it is confirmed by our company, you must notify our company in writing by contacting us through the Contact Form.

5. In this case, our company, after checking your order and confirming the charge, will refund any additional amount charged.

XII. Customer Obligations

Customers are solely responsible for the selection of the Product and its suitability for the purposes of the user and for the telephone and mail costs of communicating with the COMPANY, if any.

XIII. Amendment of terms

The COMPANY reserves the right to unilaterally amend or renew the present terms and conditions of transactions, conducted through the e-shop, in accordance with the needs or/and trade customs, at any time and without notice. The COMPANY undertakes the obligation to inform the Users over any amendment of the terms, and over any other alteration, through the website of its e-shop, provided that they relate to an order placed. It has to be clarified that the change of terms does not apply to orders that Users have already made prior to such changes, unless such changes have a direct effect on those orders. Whenever the current version of the Terms of Use is published online, the continuation of the use of the Website or its services will be deemed to constitute acceptance of the new terms. For this reason, each User is requested to review the Terms of Use at regular intervals.

Should any terms of use become partially or wholly invalid or unenforceable, the effect and / or validity of the remaining terms or part thereof shall not be affected. Invalid and / or inapplicable terms will be replaced with terms that are as close as possible to the meaning and the purpose of the invalid or inapplicable terms.

The COMPANY may conclude an agreement to delegate its obligations to a suitable third party. All notifications between the parties must be in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed delivered within 48 hours of being posted).

XIV. Use of Links to Third Party Websites

In case the Website now or in the future provides access to third party websites through links, this will be done solely for the convenience of its Users, while the use of such links will be at their sole responsibility and the respective websites will be subject to their own terms of use for which the COMPANY bears no responsibility.

XV. Applicable Law - Jurisdiction

Any dispute that may arise from the application of the terms and the general use of the Website by its Visitor or User will, in principle, be resolved amicably. However, if this is not possible, those disputes will be governed by European and Greek law, especially by laws regulating matters related to e-commerce, distance selling and consumer protection, as well as the Code of Conduct for Electronic Commerce, and fall under the exclusive jurisdiction of the courts of Thessaloniki.

For any dispute deriving from a sale through our e-shop you can apply for its out-of-court settlement through the Independent Authority "Hellenic Consumers' Ombudsman", that is based in Athens, at 4 Alexandras Ave. P.C. 11471, tel. 2106460862, email: grammateia@synigoroskatanaloti.gr.

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