Returns
Right of Return - Withdrawal
1. In case you change your mind over the purchase of a specific product, you reserve the right to withdraw from the contract of sale and you may request the return of the product, with a corresponding refund of the amount you have paid, if you have stated this in writing through the contact form, by filling in the relevant withdrawal template available on the above contact form which is in accordance with Article 102 of the Law No. 4512/2018, within 14 days of receipt of the product. In case your order concerns a batch of products, the deadline starts from the moment you received the last product or when the product is delivered, in the case of periodic deliveries.
2. The return of the product should be done in the same way as it was delivered - received at our company's headquarters, as it is stated in the introductory section of the present Terms of Use, within 30 days of the notification of withdrawal.
3. If the item was received from a physical store, it may be returned to the same store.
4. The product should be in excellent condition and in its original packaging. It must also be returned with all the necessary legal documents and proof of receipt. The consumer is liable for any decrease in the value of the goods only as a result of the management of the goods other than that necessary to ascertain the nature, characteristics and function of the goods. We shall not be liable and will not indemnify the consumer, nor shall his/her withdrawal be effective in case damage has been caused to the goods attributed to the consumer's fault or in case of their use, which goes beyond what is necessary to ascertain the nature, characteristics and function of the goods.
5. Return shipping costs are not covered by the COMPANY and are borne by the Customer. Please note, however, that shipping costs resulting from the termination of the contract of sale may be higher, especially when shipment to non-EU countries has been made, with which we are entitled to charge you.
6. The COMPANY returns within 30 days from the day it received the withdrawal statement, any amount paid by the withdrawing consumer. The initial shipping costs of the products ordered will not be included in the refund.
7. You are not entitled to withdrawal in the cases referred to in Article 102 of the Law No. 4512/2018 and in any other case provided by the applicable legal regime. Indicatively, you may not exercise the right to withdrawal in case of products that are not eligible for a return, for health reasons (e.g. earrings) or for hygiene reasons, which have been unsealed after delivery, such as personal care products (e.g. face cleaner device).
8. If your order is shipped to a destination within the European Union, all taxes (VAT) will be refunded. If your order is shipped to a destination outside the European Union, duties and taxes cannot be refunded. In any case, you can recover these costs by contacting your local customhouse directly. As this option may not be available in all countries, we recommend that you use a customs broker if you would like to have the customs duties over the Returned Products refunded.
